Shaping the future of insurance together
Where can agentic AI create value in insurance? What’s getting in the way of progress? And what can realistically be delivered over the next 12-24 months?
These questions and more are among the topics currently being explored by our Product & Tech working group, supported by NashTech.
What is agentic AI?
Agentic AI refers to systems that can act autonomously: automating decisions, following instructions and completing multi-step tasks across areas like:
- claims triage and routing
- internal operational workflows
- frontline digital tools
Our joint working group gives product and technology leaders across insurance and insurtech a chance to compare notes with others who are asking the same questions, avoid wasted investment and help shape the direction of this fast-moving space.
All insights will feed into a joint white paper which will be co-authored by Insurtech UK and NashTech and is due to be published in December 2025.
To join the next Product & Tech working group roundtable, or to discuss your own agentic AI blockers, ideas or goals with the team, you can get in touch via our Secretariat.
Latest updates
Roundtable insights: The most useful agentic AI use cases in insurance right now
A group of 37 insurance leaders joined the second virtual roundtable to discuss where agentic AI works today and how to deploy it safely in a highly regulated sector that can’t afford to 'move fast and break things'.
Topics covered included:
- Microsoft's playbook for building a 'frontier firm'
- examples of both simple and advanced agentic AI use cases in general insurance
- Hastings' journey: starting in finance to build trust and scale
- What to do next: top tips
- Why companies shouldn't wait to be perfect
Making sense of agentic AI: Real talk from insurance leaders at our inaugural roundtable event
The inaugural meeting of the new Insurtech UK Product & Tech working group was a huge success, packed with honest insights from insurance leaders into how they are making sense of agentic AI in the real world.
Among the topics discussed were:
- How to turn agentic AI curiosity into real, operational capability
- High potential use cases
- Why most of the challenges and blockers stem from organisations not being ready, rather than any issues with the technology itself
- The challenge of balancing leadership pressure to do more